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Inbound

Outbound

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Services / Inbound

Kasyap Iserve provides inbound teleservices for both the Business to Business and Business to Consumer markets, 24 hours a day and 7days a week. Inbound callers typically call toll-free numbers to request product or service information; place orders for advertised products or obtain assistance with a previous order or purchase. We can provide toll-free numbers for our clients or use previously established numbers.

Customer Care Services

Kasyap Iserve provides inbound Business-to-Business and Business-to-Consumer teleservices support for activities such as customer service, IVR (Interactive Voice Response), order processing, debt collection, dealer location, catalog sales, response inquiries, corporate reception and messaging, and event registration.

Customer Services

Kasyap Iserve provides a wide variety of customer service and database management programs. Our CSR's can provide seamless customer service to your existing customer base.

Order Processing

Order Processing services are available 24 hours a day to handle calls from your customers. We will design a program to match your needs and expand your customer reach.

IVR (Interactive Voice Response)

Our automated interactive voice response system is available 24 hours a day to handle calls from your customers. We can design a program to work with your database providing your customers with valuable account information, the ability to make a payment over the phone, check past due balances, etc.

Customer and Public Inquiries

We can effectively deal with questions from your current customers or prospects providing them with complete and timely information. During this process, a database is created and maintained allowing you to understand who is calling and what their needs are.

Catalog Sales

We can fulfill catalog orders from your customers 24 hours a day. By creating an interface with your database, we are able to provide real-time stock status for your complete product line.

Corporate Reception, Messaging and Call Handling

We offer customized reception services eliminating the expense of receptionists who simply answer the phone and direct the call to one of your employees. We also provide emergency response services for companies that need to provide any type of "on call" service for their customers.

Dealer Location

Typically a dealer location promotion invites your customers to call a toll-free number to locate the dealer closest to them. By using zip and postal code data, we can provide them with a valuable service. By capturing the names and addresses, we can also help you to build a customer database of prospects for further loyalty marketing, and help you understand what media sources are working for your company.

Event Registration

When running a conference or convention, our Customer Service Representatives will capture all of the information you require to reserve space for the attendee at the event of choice. We will then provide you with a series of reports to help you plan your resources.

Specialized Services

In addition to the services previously mentioned, we can design a flexible program to meet your special needs. If there is a specialized service you require, please let us know.